Refund Policy
Last updated November 9, 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on Neon Mochi Premium. If you're not satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address from your receipt, or reply to your receipt email. You can also reach us through our Contact page and we'll help.
What happens after a refund
Once a full refund is approved, Premium is removed from your account and the free Daily Challenge stays available. Refunds are returned to your original payment method; timing depends on your bank.
More information
Refunds are also covered by Paddle's Refund Policy and our Terms of Service. Neon Mochi is operated by Rahmun Aung Khin.